Terms & Conditions
FreeWills.co.uk is a website owned and operated by Quick Will Ltd, a company registered in England and Wales, under company registration number 10839104 with a registered address of 160 City Road, London EC1V 2NX. Your use of this website ("the website") is governed by these terms and conditions (“terms”). By visiting and using this website, you automatically agree to these Terms and Conditions in their entirety.
1.1 To order any documents from our website, you will need to register your details with us.
1.2 You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of registration and that you do not provide false or misleading details. Where requested, you must provide us with valid and complete contact details. We accept no responsibility for verifying any of the above or your identity.
1.3 When registering with us you will be required to provide a valid email address and password of your choosing. You must ensure that you keep these details secure and do not provide this information to a third party. We will not be liable for any unauthorised access by a third party using your email address and password.
1.4 You must be aged 18 years or over to order any documents from us.
1.5 You must understand the English language, and that you understand the nature and purpose of making a Will, the extent of your estate and that you are aware of and have considered everyone that might reasonably be expected to be provided for by your Will.
1.6 You must be acting of your own free will and not subject to any coercion or any undue influence.
1.7 Our acceptance of your order for documents via this website will take place at the time when we process your order, at which point a contract will come into existence between you and us.
1.8 You agree that if you do not comply with the above rules then we are under no obligation to provide you with any documents and the agreement will be void and as if it had never been made. In this situation, you agree that you will not be able to hold us to any obligations under these terms and conditions or to sue us if those terms and conditions are breached.
2.1 Any documents downloaded from the website are intended for your use only and you warrant that any documents ordered by you are not for resale and that you are acting as principal only and not as an agent for another party. We shall not be liable for documents for any third party.
2.2 You will be able to make amendments to the document. However, to prevent fraud, you will not be permitted to change the name on the document. Once your amendments have been made, you will be able to download the updated document.
2.3 Where you have elected for a digital copy of the documents only, we will make that digital content available for download by you as soon as we accept your order. Where you have elected for a printed copy of the document, we will endeavour to post the document to you within five working days.
2.4 Any printed documents will be posted to the address nominated by you on the website. We will not be held liable for documents mis-delivered or mislaid in the post.
2.5 Where you provide information about another person or third party, you confirm that you have their permission to provide us with their details and for it to be used in the preparation of any documents.
3.1 If applicable, the total price (inclusive of VAT) of the document will be displayed on the website and indicated on the order pages when you place your order.
3.2 If there is an obvious and unmistakeable pricing error, we are under no obligation to provide the documents to you at an incorrect price. We reserve the right to bring such an error to your attention and you agree that in these circumstances, you will be liable to pay the full and proper price as it would have been if there had not been a pricing error.
4.1 Documents generated through this website are electronic in nature and therefore you cannot cancel once you have placed an order. This is in accordance with the Office of Fair Trading Distance Selling Regulations.
4.2 Due to the bespoke nature of the documents being created, you are not entitled to cancel your order or to return the documents unless either (i) the file cannot be opened or is corrupted when you try to open the document; or (ii) any printed version of the document ordered is unreadable upon receipt.
4.3 We reserve the right to refuse to process any documents at our absolute discretion.
4.4 We may cancel or suspend your access to the documents and/or website if we consider that you have acted in breach of any of these terms.
5. Your Data
5.1 Where we have requested data from you to provide the documents, you agree to provide us with accurate and complete information. It is your responsibility to provide us with accurate information and to ensure that your information is current and up to date. We make no assurances, guarantees or warranties as to the legality or effectiveness of the information you provide or the choice of words that you use. You agree that you will not hold us liable, and that it will be an absolute defence for us to any claim you bring against us, if the information you have entered is incorrect and as a result of this you (or a person you intended to gain a benefit from your Will) do not gain such a benefit or otherwise suffer a loss.
5.2 You agree not to hold us liable if you provide us with an address or email address that is not correct and, as a result of this, do not receive a notification or document from us that you otherwise would have received if your information had been current and up to date.
5.3 Where we have requested data from you to provide the documents, you agree to provide us with accurate and complete information.
5.4 We have taken all reasonable steps to prevent fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the event of a breach in our secure computer servers or those of third parties.
5.5 We take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data which you provide when accessing the website.
5.6 We will use the personal information you provide to us:
a) to supply the document to you;
b) to process your payment for the documents where applicable; and
c) to give you information about similar products that we and others provide, but you may choose to stop receiving this at any time by contacting us.
5.7 We will only give your personal information to third parties where the law either requires or allows us to do so.
6. Intellectual Property Rights
6.1 All content on the website is the exclusive property of Quick Will Ltd and is protected by copyright, and none of its contents may be reproduced without our prior written permission.
6.2 Ownership in, and all rights created in relation to the contents of the website vest in us absolutely unless otherwise indicated. We retain ownership of all intellectual property rights related to the website, including software, graphics, copyrights, trademarks and other proprietary rights. No licence is granted to you to use any such intellectual property save that you are permitted to use the website in accordance with these terms. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or document downloaded from our website except where expressly invited to do so or indicated on our website.
6.3 You are granted a non-exclusive, non-transferable licence by us to use our website and to print pages from the website. If you order a document through the website you will be granted permission to download your document.
6.4 You shall not license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the documents or the content of our website in any way.
7. Our Website
7.1 The information, content and material available on the website may vary from time to time without notice to you.
7.2 We may change the website at our absolute discretion to reflect changes in relevant laws and regulatory requirements, and to implement technical enhancements.
7.3 We use our best endeavours to ensure that the information available on the website is correct and accurate; however the information is provided on an “as is” and “as available basis” without warranties of any kind, express or implied.
7.4 The legal information we provide on the website does not constitute the provision of legal advice and we do not warrant that this is correct, complete or up to date. The information contained on the website should not be construed as legal advice to be applied to any specific factual situation.
7.5 Although we aim to have the website available at all times, we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause.
7.6 We are unable to guarantee that our website may be compatible with your web browser or that your access will be uninterrupted. In all cases where you encounter a problem accessing the website from your browser it is your responsibility to find an alternative compatible computer and/or browser.
7.7 You must not interfere with the working of our website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer systems, server, website, router or any other internet connected device or service.
7.8 There may be links on our website to third party websites. We have no control over the content or availability of such sites. We cannot accept any responsibility for the content of third party websites or the products or services that they provide. We make no representations or endorsements and accept no responsibility for the content or use of any such external website.
8. Disclaimer and Limitation of Liability
8.1 Quick Will Ltd is not a law firm and is not registered or regulated by the SRA or the Law Society of England and Wales. Any use of our documents, services or the website does not create or constitute a lawyer-client relationship between Quick Will Ltd and you. Any document produced via this website is used entirely at your own risk and you accept full responsibility should it prove to be unsuitable for your circumstances.
8.2 The website provides a service that enables you to create and customise a document. You should obtain legal advice from a qualified lawyer before signing the document if you are in any doubt over how your circumstances may affect the document.
8.3 It is your responsibility to ensure that the document is correctly validly signed and executed and we shall have no liability for your failure to properly sign and execute your document. We shall have no liability for the enforceability of any document provided via this website.
8.4 Future changes to the law may mean that your document will become outdated or obsolete and we cannot guarantee that the document you produce will remain up to date, complete and accurate. It is not our responsibility to notify you of changes in the law or the impact of these changes on your document and we shall bear no liability for this.
8.5 Whilst we do review the data you provide to create a document we cannot accept responsibility for the appropriateness of the document or that it will be suitable for your particular situation.
8.6 Documents generated by this website are suitable only if you have your permanent home in England or Wales. If you live elsewhere or have assets outside of England and Wales then any documents produced via this site may be unsuitable, and we shall have no liability for the suitability of the documents.
8.7 We accept no liability and offer no warranty whatsoever for any documents which are made available to you to download from the website.
8.8 We disclaim any and all liability to you for the supply of the document to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer.
8.9 In no event shall we be liable to you for any loss of profits, loss of data or any indirect, special, or consequential loss. Our liability to you in respect of losses or damages arising directly or indirectly from your use of or inability to use the website (including any of its contents) and/or any legal document, irrespective of whether such loss or damage is based on contract, tort (including negligence) or otherwise, shall be limited, in relation to any one incident or series of related incidents, to the amount you have paid for the relevant document.
8.10 We only supply documents and services for domestic and private use. If you use the documents for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.11 We shall not have any liability whatsoever or be deemed to be in default for any delays or failure in performance under these terms resulting from acts beyond our reasonable control, a force majeure event, including but not limited to acts of God, acts or regulations of any Government, war or national emergency, hostilities, strikes, riots, terrorist activities, accident, fire, power cuts or server malfunction.
8.12 You accept that any content on this website does not constitute legal advice.
8.13 You accept that the limitations of liability in these terms and conditions are reasonable.
9.1 We may alter or vary these terms and conditions at our sole discretion at any time without notice to you, and you agree that such amendments will automatically amend the terms of the contract between you and us.
9.3 Any contract made for the documents is between you and us. No other person shall have any rights to enforce any of its terms.
9.4 Each of the clauses of these terms and conditions operates separately. If any court or relevant authority decides that any part of these Terms and Conditions are unlawful, invalid or void, the remaining clauses will remain in full force and effect.
9.5 No delay or failure on our part to enforce our rights or remedies under these terms and conditions shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
10. Governing Law
10.1 These Terms and Conditions shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction to deal with any disputes.
These terms and conditions are effective as from 11th May 2022.